FAQs
Here you’ll find answers to the most common questions about shopping on our site, shipping, returns, and more. If you have a question that’s not answered here, please don’t hesitate to contact us.
Orders and Payments
Can I cancel my order?
You may cancel your order before dispatch by contacting us. Once dispatched, your rights are covered under our 14-day cancellation period (see Returns & Refunds)
How do I place an order?
You can place an order by selecting your item, size, and quantity, then completing checkout. A contract is formed once you receive an order confirmation email.
What payment methods do you accept?
We accept major debit and credit cards and other secure payment methods shown at checkout. All prices are listed in GBP (£) and include VAT where applicable.
Shipping and Delivery
Where do you deliver?
We deliver to addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
How long does delivery take?
Standard delivery is usually 2–5 working days from dispatch. Delivery times are estimates and may vary during busy periods.
What if my order is delayed or lost?
If your order has not arrived within the stated timeframe, please contact us. If goods are lost in transit, we will arrange a replacement or full refund in line with UK consumer law.
Returns and Refunds
What is your returns policy?
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, for any reason.
How do I return an item?
Please notify us within 14 days of delivery. Items must be returned within 14 days of cancellation, unworn, unused, and in original condition.
When will I receive my refund?
Refunds are issued within 14 days of receiving the returned goods (or proof of return), using the original payment method.
Product Information
Are your product descriptions accurate?
Yes. We ensure all descriptions, images, and pricing are accurate and compliant with the Consumer Rights Act 2015.
What if an item is faulty or not as described?
If an item is faulty, not as described, or not of satisfactory quality, you are entitled to a repair, replacement, or refund under UK law.
How do I find the correct size?
Each product includes a UK sizing guide. If you need further assistance, our support team is happy to help
Account Information
Do I need an account to shop?
No. You may check out as a guest. Creating an account allows easier order tracking and return management.
How is my personal data used?
We process personal data in accordance with UK GDPR and use it only to fulfil orders, provide customer support, and improve our services.
Can I request access or deletion of my data?
Yes. You may request access, correction, or deletion of your personal data by contacting us at any time.
Promotions and Discounts
How do promotional offers work?
All promotions are subject to clear terms and conditions, including eligibility, expiry dates, and exclusions.
Can I use more than one discount code?
Unless stated otherwise, only one discount code may be used per order.
What if a promotion was applied incorrectly?
If a pricing or promotion error occurs, we reserve the right to cancel or amend the order, in line with UK consumer law, and will notify you promptly.